Why the company was using some marketing analytics
June 30th, 2009 . by adminI can see why my boss wasn’t very happy lately. Last year the call center I work for was sold and a few people lost their jobs due to the new management. I’m just glad I wasn’t one of the people that was laid off. I am a mid level supervisor and make a pretty good living. Last week I was told I would be attending a meeting with a few of the supervisors. We were told that the company had some marketing analytics performed. We were told that this would improve our ability to anticipate call volume at different times during the day.
